On September 1st I ordered a new computer. This was very exciting for me because my old laptop had lost all the audio, so I could not hear anything, and it has no memory left. Well the poor thing is 8 years old, so it is time for a new one. That new computer was supposed to be delivered on the 5th. On the 5th I received an email that said that my order was being processed and it would arrive on the 10th. On the 10th I got an email which said I would get it on the 14th.
By the 14th I was a bit frustrated, so I contacted the computer company (which shall remain nameless, actually I'll tell you if you email me privately.). After finding out the "chat" person could not help me, I was referred to a phone number. I pushed all the right numbers and was disconnected. I pushed all the right numbers a second time, told the computer voice I wanted to speak to a person. She didn't understand me, not once but three times.
I was finally connected to a guy named "Brille" (it must be a real name, I had him spell it for me). After explaining my problem i.e. no computer, the conversation went something like this:
Brille: You ordered the computer from our business department and you are not a business.
Me: I ordered it on the phone from a person named John who told me it would be here on the 5th.
Brille: But you are not a business.
Me: John knew that. Maybe he sent the order to the wrong department.
Brille: But you are not a business.
Me: Yes, we have established that. I just want to know when I will get my new computer.
Brille: We can't send it to you because you are not a business.
Me: So how do we straighten this out? Do I need to send in a non-business license so you can send me a personal computer.
Brille: Someone will be contacting you.
Me: When?
Brille: I don't know.
Me: What division are you in?
Brille: Customer service.
Me: Can't you do this?
Brille: No.
Me: I want to cancel the order.
Brille: You want to cancel the order?
Me: That is correct.
Brille: Then you won't get the computer.
Me: That is correct. There are other computer companies out there who will be glad to take my credit card number and send me a computer.
Brille: Alright I'll cancel it.
Me: Have I been charged?
Brille: Oh no, we never charge until its shipped.
Me: Good, give me the cancellation number.
Brille: The what?
Me: The cancellation number, you know the number that says that this is a canceled order.
Brille: I don't have that.
Me: Of course you do, its right there on your computer screen.
Brille: Oh, O.K. and he gives me a 7 digit number that at this point I'm sure he made up.
I said good bye, got on the computer and ordered a computer from another company. They say it will be sent on the 17th, we'll see.
In the meantime, I got a new camera for my birthday. Its great. I love it. But I can't down load any pictures to post because it only works with Windows 7. Which I won't have until I get my new computer.